1.What is your brand?

We are a platform that brings together high-quality Chinese designer brands, offering premium, stylish, and practical pet products to global pet owners.

2.What makes your products different from other brands?

We carefully select high-quality designs with diverse brand styles, including classic, fashionable, and practical options, to meet various buyers’ needs while ensuring pets’ comfort and safety.

3.Do you offer customized products?

Some products offer customization services (e.g., engraved name tags). Please check the product page for details.

4.How do I choose the right size for my pet?

Each product page provides a detailed size chart. Please choose based on your pet’s specific measurements. If you have any questions, feel free to contact us for assistance.

5.How can I check my order status?

Log in to your account and go to the “My Orders” page to check your order status. Once shipped, we will send you a tracking number via email.

6. Can I modify or cancel my order after placing it?

If the order hasn’t been shipped, you can contact us to modify or cancel it. Once shipped, changes or cancellations cannot be made.

7.What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay, ensuring secure and convenient transactions.

8.What should I do if I encounter payment issues?

Please ensure that your payment information is correct or try a different payment method. If the issue persists, contact our customer service for assistance.

9.Where are your products shipped from, and how long does delivery take?

Our products are shipped from China, with an order processing time of 1-4 business days. Standard delivery typically takes 7-15 business days, depending on the destination.

10.Will I need to pay customs duties?

Some countries may charge customs duties according to their policies. Buyers are responsible for these fees, so please check the regulations in your area beforehand.

11.How do I request a return or exchange?

If the product has quality issues or does not match the description, please contact us within 7 days of receipt with your order number and photos. We will assist you with the return or exchange process.

12.What are the conditions for returns or exchanges?

The product must be unused and in its original packaging. For returns or exchanges due to personal reasons, shipping costs are the buyer’s responsibility.

13.Can promotional items be returned or exchanged?

Promotional items can also be returned or exchanged, but they must meet the return policy requirements.

14.Do you offer a discount for first-time buyers?

Yes, new users can use the discount code “WELCOME10” to enjoy 10% off their first purchase. Check our promotions page for more offers.

15.How can I contact you?

You can contact us through:

• Email: hello@furryfriendspet.shop

• Live Chat: Click the chat icon at the bottom right of the page.